Installation Problems with Anzio

Several errors can occur during the installation process. While the occurrence of download errors can corrupt the downloaded file, that is usually not the problem. However, it does pay to watch for errors when downloading software.

The download of AnzioWin and Anzio Lite from our web site are two different executables. Likewise the AnzioWin and Anzio Lite program are also separate executables. Often people mix up the executable with the download setup program and this can cause problems if they both exist on your desktop.

In addition to this, if you are running as a restricted user with limited access to the desktop files, the hard drive and the Windows registry, you may run into problems.

If you run into any errors, we recommend you are
log in as a user with Administrator privileges

Any additional problems are usually related to previous aborted downloads, aborted runs of the setup program, missing, locked or corrupt files, or OEM copies of the Windows.

"File missing or program is not an executable"

A number of problems can result from a damaged CD, an incomplete download, a loss of connection during download or unable to download.

If you should get an error related to the "...file is missing..." after a download, or "...the program is not an executable..." after downloading the installation software, there is a good chance that the download through your web browser failed or the connection was lost and only a partial file was retrieved.

If you are running from a CD and get one of these errors, try logging in as Administrator and try again. If you still get the error, you should contact us for a replacement CD.

If you start the download, but it never begins to move data, check your security preferences, Anzio.com may need to be marked as a "trusted" site to download any executables from our web site.

Other error messages from Installshield

"Error extracting support files"
"Error installing ikernel.exe (ox any number) "
"Access is denied"
"Error loading Type Library / DLL"

These errors usually indicate that something is wrong with either permissions to the files, to the hard disk temporary work areas, or some needed file is locked or cannot be found.

The first two things to make sure of are a) try this while logged in as Administrator and b) try this immediately after a Restart.

Here are some other hints as to what may be going on (from the Installshield Knowledgebase):

• Insufficient permissions on the machine. If you are using a Windows NT, Windows XP or a Windows 2000 machine, you need to have administrative permission to run an the setup. Make sure you have the correct permissions.
• If you just ran another InstallShield setup from another vendor, the engine takes a few seconds at the end of the installation to clean up. During this time Ikernel.exe (the engine file) is running in memory from a previous process; that is why you are not allowed to launch another setup. Waiting a few seconds and running the setup again should resolve this.
• Check and make sure Ikernel.exe is not in memory. If it is, and no setup is running at the time, end that task.

Additionally you may want to go through these steps to help solve the problem:

1. Clean out the Temp directory for Windows.
    
2. Delete the Program Files\Common Files\InstallShield\Engine folder and then rerun the setup.
3. Reinstalling the latest release of Internet Explorer (IE) can also repair a number of corrupted/missing core Windows files from your machine, so reinstalling IE and any recommended Windows service packs that are suggested.
4. You may not have sufficient COM permissions. For information on how to troubleshoot this, see Microsoft's web site for more information on COM permissions.
5. A potential cause is missing Stdole32.tlb, stdole2.tlb, or Stdole.tlb files. These are core Windows files and should exist on your machine. Make sure that if you get these files from another machine, the machine is running the same operating system as the target machine.
6. If you are trying to install to a Windows 98 machine, download and run DCom98.exe from the following site: http://www.microsoft.com/com/dcom/dcom98/download.asp.

Additional errors that may occur could be the results of one or more locked or left-behind, older versions of the installer program and DLLs.

• Make sure that you are using the latest version of the InstallShield engine. To install the latest engine, see Knowledge Base article Q105097 INFO: Install the Latest Version of Ikernel.exe.
• The Default Impersonation Level must be set to Identify. Verify that the DCOM Configuration Properties Defaults Impersonation Level is set correctly. Users that have their Default Impersonation Level set to Anonymous experience this error message. To change the impersonation level, please follow these steps:
  • Click on the Start button.
  • Select Run.
  • Enter DCOMCNFG then click OK.
  • Select NO for any Warning screens that are presented.
  • The Distributed COM Configuration Properties screen is displayed.
  • Select the Default Properties tab.
  • The Defaults Impersonation Level field must be set to Identify.
  • Select Apply then OK.
• The said symptom occurs if the user does not have access privileges for the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib

• Use regedt32.exe* to alter the security settings. Give full control to following user types:

Administrator (on the local machine)
System
Created Owner

Warning: The next step involve modifying the Windows Registry. If you have never done this before, DO NOT try. Modifications to the Windows registry, if not done correctly, can cause serious problems to a Windows system. Please consider exporting any keys you modify to a .reg file as a backup.

• Using Regedit.exe* check the value of CommonFilesDir registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion, to ensure that there are no trailing spaces or tab characters in the text of that value.